Privacy Policy

Last updated: May 6, 2026.

This Privacy Policy describes how Toy Haven LLC, operator of toyhaven.us (the “Site,” “we,” or “us”), collects, uses, and discloses your Personal Information when you visit, contact us through, or make a purchase from the Site.

Contact Us

Toy Haven LLC
Email: toyhaven@toyhaven.us
Mailing address: Toy Haven LLC, 905 Washington St, Bartow, FL 33830-9720, United States

Personal Information We Collect

• Identity and contact data: name, billing and shipping address, email address, phone number — collected when you create an account or place an order.
• Order and transaction data: products ordered, order history, payment confirmations, and tax/shipping details. Payment card numbers are entered directly into our payment processor and we do not store them on our servers.
• Account and authentication data: authentication identifiers, sign-in events, and session metadata, processed by our identity provider Clerk.
• Device and usage data: IP address, browser type, referring URL, pages viewed, and timestamps, collected automatically via cookies, log files, and similar technologies.
• Customer support data: any information you provide when contacting us by email.

How We Use Your Information

• To process and fulfill your orders, including shipping and refunds.
• To create and authenticate your account and prevent fraud.
• To respond to customer support requests.
• To send transactional and, where you have opted in, marketing emails.
• To improve site performance, security, and the shopping experience.
• To comply with applicable legal and regulatory obligations.

Service Providers We Share Data With

We disclose Personal Information only to the service providers we need to operate the Site. These include:

• Stripe, Inc. — payment processing. Card data is handled directly by Stripe under PCI-DSS.
• Clerk, Inc. — user authentication and account management.
• Supabase, Inc. — database hosting for product and order data.
• Amazon Web Services, Inc. — cloud infrastructure and content delivery (CloudFront).
• Email and shipping carriers — to deliver order confirmations and physical shipments.

We do not sell your Personal Information for money. We may also share information when required by law, in response to a subpoena or lawful request, or to protect our rights.

Cookies

We use cookies and similar technologies to keep you signed in, remember your shopping cart, and understand how the Site is used. You can disable cookies in your browser, although some features of the Site may not work as a result.

Your Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, port, or limit our use of your Personal Information, and to opt out of targeted advertising and the “sale” or “sharing” of your Personal Information as those terms are defined under California, Colorado, Connecticut, Utah, Virginia, Texas, Oregon, Montana, Delaware, and similar state privacy laws. To exercise any of these rights, email toyhaven@toyhaven.us. We will verify and respond within the period required by applicable law.

We honor browser-based opt-out signals such as the Global Privacy Control (GPC). If you visit the Site with GPC enabled, we treat that as a request to opt out of any “sale” or “sharing” of your Personal Information.

California residents may also designate an authorized agent to submit a request on their behalf by emailing the address above.

Data Retention

We keep order and customer records for as long as your account is active and for a reasonable period afterward to comply with tax, accounting, and legal obligations. Inactive marketing contacts are removed periodically.

Children

The Site is intended for adult shoppers. We do not knowingly collect Personal Information from children under 13. If you believe a child has provided us with Personal Information, contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The most current version will always be posted on this page with an updated date.

Complaints

If you have a complaint about how we handle your Personal Information, please contact us first at toyhaven@toyhaven.us. If you are not satisfied with our response, you have the right to contact your state attorney general or applicable data protection authority.