Refund Policy
Toy Haven offers a 7-day money-back guarantee on purchases shipped via Priority Mail Service. You may return it for a full refund within 7 days of purchase. Toy Haven does not offer refunds for orders shipped via USPS First Class or Ground Advantage. To request a refund, please contact customer service at toyhaven@toyhaven.us. When returning a product, please include the original packaging and all accessories. Refunds will be processed within 7-10 business days of receipt of the returned product.
Exceptions to the Refund Policy
The following items are not eligible for a refund:
- Items shipped via USPS Ground Advantage
- Items that have been used or damaged
- Items that have been opened or tampered with
- Items that are no longer in resalable condition
Toy Haven reserves the right to refuse a refund for any reason.